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Known Issue | The Impact will not shut down automatically on the charging dock after exiting the LauncherUpdated 8 months ago

Bug Summary: The Impact will not shut down automatically on the charging dock after exiting the Launcher


Affected Product: Impact & Launcher


Targeted Release: fix coming soon

Bug Description:

After exiting the Launcher, the Impact should turn off after 10 seconds on the powered charging dock. This allows the Impact to charge faster. Double tapping a unit will cause it to display the charging light, and undocking the unit will turn it back on.


This issue causes the Impact to stay on as long as it is connected to the dongle. When the dongle disconnects, the Impact will shut down after 20 seconds. It will no longer display a charging light when double-tapped, and must be turned back on using the power button instead of simply undocking it before the next session.

When does it occur?

Exiting the Launcher but leaving the Impact dongle plugged in with the controller connected to it.

Temporary Workaround:

  1. This issue affects all Impact sets. The units may be turned off and back on using the power button if desired.

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