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Quell Impact WarrantyUpdated 2 months ago

4.1 Quell Tech Ltd Warranty. Warranty provider: Quell Tech Ltd, Lincoln House, 1-3 Brixton Road, London. SW96DE. 

4.2 Who does this warranty cover? You, as a customer who has purchased a product either from playquell.com or an authorised retailer, namely Kickstarter, Indiegogo, Selfridges, or any other, which will be updated from time to time on our website. 

4.3 What does this warranty cover? This Warranty covers defects in materials and manufacture of the Impact or any accessories contained in the original packaging. We warrant that the Product will, under normal and intended use, function substantially in accordance with our technical specifications or accompanying product documentation (the “Warranted Functionality”) during the Warranty Period. If the Product needs software or services to achieve the Warranted Functionality, we will make firmware and services available during the Warranty Period. We may update, modify or limit such firmware and services in our sole discretion provided we continue to maintain (or exceed) the Warranted Functionality. 

4.4 Warranty Period. This limited warranty continues for one (1) year from the date of purchase or delivery of the product, whichever is later (the “Warranty Period”). However, if you purchase the product from within the EU or EFTA, the Warranty Period shall be two (2) years. 

4.5 Not covered under the Warranty: 

• Defects or damage resulting from improper usage, or maintenance, not included in this manual; • Use outdoors; exposure to liquids or sunlight; dampness or extreme thermal or environmental conditions or a rapid change in such conditions; corrosion; or oxidation; 

• Screen damage caused by sunlight or UV light exposure or other strong light sources;

 • Deterioration of the cosmetic appearance of the Product or Accessory due to normal wear and tear;

 • Damage caused by dismantling, modification and repair without Quell or service provider authorised by Quell;

 • Damage caused by force majeure such as fire, flood, and lightning;

 • The product has exceeded the valid period of the warranty.

 • Products purchased from sources (including non-authorized online auctions) other than Quell or authorised retailers or resellers;

 • Product not currently running the latest version of Quell-issued firmware.

4.6 How to obtain warranty service: 

1. If you experience a problem with this product, first consult the user manual and consult the help section on playquell.com. If the problem cannot be resolved by reference to these resources, contact Quell customer support or the Distributor from which you purchased the Product or Accessory for assistance. Contact details for Quell’s customer support can be found at playquell.com.

2. In the event of a perceived malfunction in the Product or Accessory, you should contact Quell customer support with the following information: • Your full address and contact information; • A copy of the original invoice, receipt or bill of sale for the purchase of the product. You must present valid proof of purchase upon making any claims pursuant to this Limited Warranty. 

3. Follow the instructions provided to return the product to us. 

4. We will determine if there is a defect or malfunction covered by this warranty. If we find a defect or malfunction covered by this warranty, we will repair or replace the Product to provide the Warranted Functionality, and we will send the repaired Product or a replacement Product. 

5. Any repaired or replaced product will continue to be covered by this warranty for the remainder of the original Warranty Period or ninety (90) days following your receipt of the replacement or repaired product, whichever is greater. 

4.7 GOVERNING LAW This Limited Warranty will be governed by the law of the country in which the Product and/or Accessories were purchased and the relevant courts of that country will have exclusive jurisdiction in relation to this Limited Warranty 

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