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How to update your device and pair it with a new computer.

I need to update one of my Impact units manually

If a unit fails to connect to the dongle (the USB stick that you insert into your PC/Mac), you can try updating it manually:. Ensure the Wifi network is available to the unit. Quickly press the power button 5 times, then press it again and hold it do

How do I update my Impact?

We’ll be rolling out regular updates to ensure you get the best performance out of your Impact system. When a new update is available this will be indicated in the Launcher. Prepare for the update by making sure:. The units are charged, powered on an

Pairing your Impact to your PC or Mac

Follow the Getting Started guide to set up your Impact on your PC. Once your PC is set up to use the Impact, setting it up again is simple:.

One or more of the buttons on my Impact don’t work

If one or more buttons on your Impact aren’t working, start by closing the game and Launcher, disconnecting the Impact dongle, and resetting all units by holding the power button and releasing it after 15 seconds. Then reopen the Launcher, reconnect

How long does the Impact’s battery last?

On a full charge, the Impact’s battery will last for 2–3 hours of play. You can view your set’s battery level in the Quell Launcher. Battery life will vary depending on how much the device is used, how you use haptics, and how the units are charged a