Answers to the most common questions about Shardfall.

Most Common Questions

Answers about specific gameplay mechanics in Shardfall.

Gameplay

Answers to other questions you might have about Shardfall.

Other

Contact us by email — we'll get back to you within one business day

Home

Technical Support

General Feedback

Account Login

Report a Technical Issue

Quell Support

Shardfall

Drop 001 Getting Start Guide

How to Punch

Download the Quell Impact instruction manual

I have completed a first-time setup in the Launcher. What will I need to do for future workouts?

What should I do when I am finished playing Shardfall?

Quick Start Guide

How do I set up the Quell Game Launcher and Impact for the first time?

Units may crash and become stuck on a red flashing light

Minimum PC/MAC requirements

How do I charge my Impact?

Get your Impact ready to workout: putting your Impact on

What gestures can I perform in game with my Impact?

How do I turn on my Impact for the first time?

How much battery does my Impact need to play a Shardfall session?

How do I turn my Impact on & off? How can I reset my Impact?

I can't update my Impact

I've encountered an unexpected error with my Impact

My Impact’s lights turn off when I place it on the charging dock

One of my Impact units won't charge

Impact continuously turns on and off again while not on the charging dock

I can't get some gestures to work in Shardfall

My unit repeatedly turns on and off while on the charging dock

My unit shows a blinking yellow light when I try to turn it on

I can't update one or more of my units

I can't turn my Impact on

My Impact’s haptics (vibration controller feedback) don’t work

What do the lights on my Impact mean?

How do I set up the Quell Game Launcher and Impact set for the first time?

My new Impact isn’t showing any charging lights

General Error Handling

I need to update one of my Impact units manually

How do I update my Impact?

Pairing your Impact to your PC or Mac

One or more of the buttons on my Impact don’t work

How long does the Impact’s battery last?

Quell Impact

I need help with ducking in Shardfall

My duck and un-duck gestures are inverted or not working as expected

I stopped being able to duck during my session in Shardfall

I'm receiving an error when trying to play Shardfall

Shardfall Computer Requirements

How to get the best performance with your computer when playing Shardfall

Shardfall is too hard. Can I make it easier?

What do blessings do? How do I trigger them?

What does the circle at the top of my screen do?

I keep taking damage even when I'm blocking

My strong punches are not being registered

I keep getting knocked out by the same Shard Guardian (Boss)

How to find Shardfall Log files

General FAQs for the Quell Game Launcher First Time Set Up

I’m having problems connecting to Wifi during Launcher setup

What are Profiles? How many can I have?

I am unable to complete the first-time Setup steps in the Launcher

How do I know that my Impact is successfully connected to the Launcher and ready for play?

Impact Driver Installation

First Time Setup

Will I need to update Shardfall, Impact or the Launcher in the future?

How to Modify Profile Details

How can I see what version of the Launcher and Impact I am using?

Where can I find the Quell Game Launcher logs for my bug report?

Can I modify my Quell account details or password in the Launcher?

Why does scanning for Wi-Fi in the Launcher make my computer’s Wi-Fi panel pop up?

Will I need to update Shardfall, Impact, or the Launcher in the future?

Game Launcher

Updating your payment information

Billing renewal cycle & timeline

Pausing your Quell Membership

Free trial & pricing

How do I access my Lifetime Membership?

Quell Membership + Accounts

Choosing the right Impact Belt size

Impact Resistance Bands

How to check your order status

Managing your pre-order

Completing your deposit payment

Where does Quell ship?

What is included in my Quell order?

Your Order

Our Refund Policy

Quell Impact Warranty

Terms and Conditions

Privacy Policy

GDPR

EU Declaration of Conformity

Policies

Logging into your Quell account.

Creating your Quell account

Current available languages

How to switch between your Quell profiles

Updating your profile information

Where is my profile saved? How do I move my profiles to a new machine?

Accounts & Profiles